Chrysalis Supplies was a newly formed warehousing and fulfilment company specialising in the distribution of cleaning products to hotels, offices, and commercial venues across the UK. Although newly incorporated, the founders brought with them significant industry experience and a pre-existing client base eager to engage from launch.

With speed-to-market as a priority, Chrysalis engaged POLARIS to deliver a complete IT foundation from day one. Their goals were clear: launch quickly, enable seamless collaboration across their office and warehouse, and work with a single IT provider that could handle infrastructure, licensing, security, and support, all under one roof.

As a newly formed business, Chrysalis Supplies was starting with a clean slate but also with no internal IT knowledge. Having previously operated within a mature organisation with an established IT infrastructure, the transition to launching a standalone company introduced a range of unknowns. The client had no clear view of what systems were required to support operations across two sites, office and warehouse, or how to implement them securely and efficiently.

Without POLARIS, Chrysalis faced significant risks: a delayed go-to-market, unreliable or insecure communications platforms, and fragmented systems from off-the-shelf providers that lacked scalability and support. This could have led to operational friction, a poor customer experience, and long-term technical debt from rushed decisions.

While Chrysalis had the industry knowledge and customer pipeline, the absence of an IT plan, expertise, and tools posed a major barrier to launch.

POLARIS assumed the role of IT Director and department for Chrysalis Supplies, providing full ownership of the company's technical setup to ensure a smooth and confident launch.

With minimal internal IT knowledge and a wide range of unknowns, our goal was to remove complexity from the client's path.

We acted not just as a supplier, but as a strategic partner, enabling the founders to focus on the business, not the technology behind it.

All components were deployed efficiently with minimal input required from the Chrysalis team, allowing them to stay focused on operations while we ensured IT readiness from day one.

POLARIS delivered a comprehensive IT setup that included:

• Procurement and configuration of business-grade laptops and printers.
• Domain registration and management across multiple extensions (.com, .co.uk, .uk, .uk.com).
• Creation of a secure Microsoft 365 tenant with Business Standard licensing.
• Deployment of Microsoft Defender for Business for endpoint antivirus.
• Email security configuration with enforced best-practice policies.
• Setup of Microsoft 365 SaaS Backup for data resilience.
• Implementation of Teams telephony, including call routing, auto attendants, and direct dial numbers.
• Assistance with deployment and configuration of Sage 50cloud Accounts.

Chrysalis Supplies was up and running within just 48 hours of their initial request to POLARIS, with core systems, including email, communication tools, and devices, fully operational. Within three weeks, we had deployed their complete IT environment: Microsoft 365 tenant, endpoint security, Teams telephony, SaaS backups, Sage Accounts setup, and business-grade devices, all configured and secured to best practice.

There were no incidents, delays, or support escalations during deployment. Everything functioned as expected from day one, enabling the client to begin serving customers immediately, without IT disruption or dependency on external contractors.

Our involvement gave Chrysalis more than just working technology, it gave them time, clarity, and confidence:

• A fully managed, stress-free IT setup.
• One point of contact for all technical and operational IT needs.
• Complete confidence in their IT foundation from day one.
• A solution tailored to their operations without over engineering or unnecessary complexity.
• The freedom to focus on launching and scaling their business, not worrying about IT